Frequently Asked Questions:
How do I place an order with Simply Stamps?
Placing orders with Simply Stamps is easy. Simply navigate through the site via navigation links located in the grey bar above ^ or the green navigation links located to the right >. You can also make use of our helpful search tool also located in the grey bar above. Once you have located a product you desire, add the product to your cart and proceed to checkout. You will have to fill out your contact and delivery options before payment information. Your payment details are kept secure and once order has been completed you will receive confirmation via the email address you've provided.
Can I place my order by phone, fax, or email?
To keep prices at a minimum we prefer orders via our website, however we do accept orders by email, fax, and phone. Feel free to visit our Contact Us area for any special enquiries.
How do I change/cancel my order?
We will use reasonable efforts, upon your request, to change or cancel your order prior to production. If order is changed, there may be an additional setup charge. Stamps may begin pre-production within 30 minutes of order, any changes after this point will be charged extra. We can, if you wish, prevent shipment or redirect it. You will be charged the full amount of the order for all orders cancelled at this stage. Returns for refunds are accepted only once approved by Simply Stamps, contact us for additional information.
When will my order arrive?
We aim to dispatch all orders within 1 working day, but this time may increase during busy periods. We will notify you by email if there are any unexpected delays in the dispatch of your order.
My order has not yet arrived, what should I do?
Please contact us if you have not received your order within five working days after the date of dispatch, (some UPS ground deliveries take up to six days depending on your location).
Can I add to an order already purchased?
If there are other products you require, why not place a new additional order which will be delivered free of charge if the value is over $50
For any additional information please feel free to Contact Us. Calls at (888)-465-6373 are also welcome.